Engineering · Operations
CyberCare: support engineer, trainer, then senior
Joined CyberCare (the support arm behind NordVPN) as a Customer Success Manager, resolving incidents across Windows, macOS, Linux, iOS, Android and Smart TVs. Two things came out of it that weren't in the job description.
Users in Iran were being cut off entirely. He piloted a workaround over alternative infrastructure, measured it, and got a 21% resolution rate for people who had simply been blocked, then wrote it into standard macros so every agent could run the same fix. Separately, when an internal log parser broke, he coordinated with Nord Security, Risk and IT and rewrote it himself in PowerShell and C#.
Nain independently conceived and developed several features that significantly improved and accelerated the workflow for all agents across the Unit (such as a log reader and a server look-up script). These tools were successfully integrated into daily operations.
Kipras Kunigėlis, his manager at CyberCare
In between, he was picked as the prime candidate for a competitive Training Specialist internship, hired for two months and extended to four, rebuilding the technical onboarding pipeline and reporting trainee-readiness metrics to team leads and HR. Came back in January 2026 as Senior Customer Success Manager.
Feb 2025 – Apr 2026 · Vilnius · CSM → Training Specialist → Senior CSM